Terms and Conditions

Cancellations

Genumark processes catalogue orders upon receipt. Please contact Customer Service for information on the status of your order.

In most cases, custom, non-inventory orders cannot be cancelled once in production. Contact Genumark directly to determine if your order can be cancelled.

Returns / Exchanges

Damaged or unsatisfactory catalogue merchandise can be returned within 30 days of receipt. Genumark will issue a credit, full refund or exchange the product. Contact Genumark Customer Service for a Return Authorization form.

Merchandise carries a minimum 3-year unconditional warranty against any manufacturer's defect.

Merchandise that is custom/special ordered, custom-imprinted or personalized cannot be returned unless goods are damaged or have a manufacturer's defect.

How to Return or Exchange Merchandise

Contact Genumark Customer Service by email (customerservice@genumark.com) or phone number and provide the order number, reason for the return, items to return, and your contact information. A return authorization number will be provided for each return request.

• Merchandise must be returned within 30 days of receipt
• Items are required to be returned in the original condition and if possible in the original packaging
• Package and seal your return securely
• Packages must be returned prepaid C.O.D. deliveries not accepted
• Return item(s) via post or courier; returns cannot be made in person
• Genumark is not responsible for any damage that may occur to items you are returning during shipment
• Include a copy of the "Return Authorization" information provided by the vendor

Rush Orders & Order Tracking

Please contact Genumark Customer Service directly to discuss your rush needs or to verify or track the status of your order.

Back Orders for Catalogue Merchandise

If your order includes both in-stock and back-ordered items, the in-stock items will not ship until the back-ordered items arrive in our warehouse. An invoice will be issued once all items have been delivered. If you require the in-stock items immediately, please place one order for in-stock items and a second order for backordered items. If you need to expedite your order in any way, please contact customer service at customerservice@genumark.com .